Why You Should Always Ask "Why?"

If you stop improving, you stop being good. That's why we the first thing we always
do is ask "why?": Why are they delivering at 3 a.m. and not 4 a.m.? Why does this package look one way, and not another? In this approach, we don't see problems as a problem. They are an incentive for us to constantly improve our quality, safety and environmental standards. We take pride in developing intelligent solutions that enable better, faster service for our customers.